Refund & Cancellation Policy

1. Overview & Operating Entity

At JobAllocate (owned, operated, and billed by ALEEN VENTURES PRIVATE LIMITED via https://joballocate.com), we are committed to complete transparency regarding our digital services, pricing, and refund policies. All transactions are securely processed in Indian Rupees (INR) through Cashfree Payment Gateway.

2. Non-Refundable Digital Services

3. Eligible Refund Scenarios

Refunds will be reviewed and granted in the following valid scenarios:

• Duplicate Billing: If your card, UPI, or bank account was debited multiple times for a single order due to a network or payment gateway timeout.
• Technical Service Failure: If money was deducted successfully, but the digital package/credits were not added to your account within 24 hours due to a technical server error.
• Verification Failure: If an employer package was purchased but the company profile could not be verified under regulatory compliance standards, a full refund will be initiated minus applicable gateway transaction charges.

4. Refund Request Process & Timelines

• To request a refund, email our support team at info@joballocate.com with your Order ID, Payment Reference Number, registered phone number, and a brief description of the issue.
• Refund requests must be raised within 7 business days of the transaction.
• Once approved, refunds are credited back to the original payment source (Bank account, UPI, or Credit/Debit card via Cashfree) within 5 to 7 working days.

5. Cancellation Policy

Employers can cancel recurring monthly subscription packages at any time from their Employer Dashboard. Cancellation halts future billing cycles immediately, while active credits remain valid through the end of the current billing month.

6. Legal Entity Contact Information